Defines team coverage
Availability and absence rules provide context for the distribution of work. The goal is for a conversation to not depend on just one person being present.
Nod AI / away mode
Come back knowing where every conversation stands.
Define a temporary absence and view activity for eligible conversations managed by the agent.
Visual representation of Away.
Availability of the person responsible
Availability is part of the context
Prepare how care will be managed when the person responsible is not there.
Out of availability
Schedule details
- Team schedule
- Monday to Friday · 09:00–18:00
- Time zone
- Europe/Madrid
- After hours
- Attention according to approved rules
- Upon returning
- Review pending conversations
09:0018:00
This is how the route is connected.
- 01Absence
- 02Planned care
- 03Return
Maintain a return path
Absence should not obscure cases that need human attention. Review the behavior and connections before enabling it when the feature is available.
Availability of the person responsible · how it works
Define what can happen while you are away.
The intended absent mode has duration, conditions, and an explicit ending. The report allows you to review the recorded activity when you return.
Defines the session
Set its duration and check the approved context and operating conditions.
Maintain priorities
Pauses and human intervention still take priority. You can end the session manually or let it expire.
Check the activity
View attended contacts, confirmed messages, referrals and sent links, with access to the thread and its next action.
Availability of the person responsible · scope
Away Mode
in detail.
An absence with a beginning and an end
- Configured duration and manual termination or when the period expires.
- Respect for pauses and conversations recovered by people.
- Access to recent session activity.
Conversations and summary
- Leads contacted, messages confirmed, referrals and booking links sent.
- Current status of the lead, last registered commercial phase and next action.
- Opening of the specific thread from the report.
Available in
Launch, Growth and Scale · Complement per business.
View plans Launch, Growth and Scale · Complement per business.
Keep exploring.
Nod AI
Your methodology,
in every conversation.
Your business judgment, connected to your team's conversations.