Resume the complete thread
The tray brings together conversation and context of the contact. This continuity allows you to review what the person asked and what information they received before deciding the next step.
Nod AI / inbox
Each conversation, with its context and its next step.
Bring together chat, lead data, and team activity to know what was discussed and who should continue.
Visual representation of Conversations.
History and care
The message arrives with its context
The intended view brings together conversation, notes, and human control.
The context, along with the message
Conversation with Lucía
- Interest
- Impulsa Program
- Team Note
- Want to improve commercial monitoring
- Control
- Human review
This is how the route is connected.
- 01History
- 02Context
- 03Response
Intervene when necessary
The team can monitor the conversation and take on cases that require human judgment; This view is a representation with example data.
History and care · how it works
Respond knowing what happened before.
A business conversation changes with each message. The planned Inbox brings together the history, the file and the notes so that the response is supported by the available context.
Find the priority
Filter by pending attention, status, labels, person responsible or origin. Checks channel response eligibility.
Read the context
Check messages and events along with contact information, notes and managers. Identify what you still need to know.
Decide who answers
The team can take control. The view distinguishes a draft from a message that is confirmed to be sent.
History and care · scope
Inbox
in detail.
A tray to prioritize
- Views of conversations to attend, read, unread, qualified, archived and spam.
- Search and filters by lead data, status, tags, managers and origin when registered.
- Pending response and time available to respond signals.
The history at the time
- Messages and status change notices located at the time of the action.
- Time and status icon to follow the evolution of the conversation.
- Consult previous messages without losing the point you were reading.
Information shared with the team
- Contact details, labels and setter and closer assignment.
- Internal notes and mentions of authorized members.
- Summary with situation, needs, objections, agreements and next step, indicating what information is missing.
Conversation control
- Human or AI control consultation and recovery by the team.
- Sending status and incidents, without presenting a draft as a delivered message.
Available in
Launch, Growth and Scale · Complement per business.
View plans Launch, Growth and Scale · Complement per business.
Keep exploring.
Nod AI
Your methodology,
in every conversation.
Your business judgment, connected to your team's conversations.